Shipping Policy

SHIPPING POLICY

Effective Date: 8-Aug-2026

Last Updated: 28-July-2026

Thank you for shopping with Milionline, a brand owned and operated by LOYDETTY DESIGN CRAFT.

This Shipping Policy explains how we process, dispatch and deliver Orders placed through www.milionline.in.

By placing an Order, you acknowledge that you have read and understood this Shipping Policy together with our Terms & Conditions.

1. BUSINESS INFORMATION

Business Name

LOYDETTY DESIGN CRAFT

Brand

Milionline

Website

www.milionline.in

Customer Support

info@milionline.in

Business Address

3rd Floor

RANKA GROUP / OYO WORKSPACE

80/3 Old Madras Road

R.K. Puram

Vijnapura

Bengaluru

Karnataka

India

2. SHIPPING COVERAGE

Milionline currently delivers Products across India.

At present, we do not offer international shipping.

International shipping may be introduced in the future and this Shipping Policy will be updated accordingly.

Delivery availability depends on courier serviceability and operational constraints.

3. ORDER PROCESSING

Every Order undergoes internal processing before dispatch.

This may include:

payment verification;
fraud screening;
inventory confirmation;
quality inspection;
packaging; and
shipping label generation.

Processing begins only after successful Order confirmation.

4. ORDER PROCESSING TIME

Orders are generally processed within 2–3 Business Days.

Business Days exclude:

Sundays;
public holidays; and
officially declared non-working days.

Processing time refers only to preparation for shipment and does not include courier transit time.

5. QUALITY CONTROL

Every Product is inspected before dispatch to help ensure it meets Milionline's quality standards.

Quality inspection may include:

print inspection;
stitching inspection;
size verification;
packaging inspection; and
final Order verification.

This process helps minimise fulfilment errors.

6. DISPATCH

Once an Order has completed processing, it will be handed over to one of our authorised courier partners.

Customers will receive shipment confirmation together with available tracking details via email.

Dispatch dates are estimates and may occasionally vary due to operational requirements.

7. SHIPPING METHODS

Milionline partners with reputable courier providers to deliver Orders safely and efficiently.

The courier partner used for your shipment may vary depending upon:

delivery location;
package size;
operational availability;
courier serviceability.

Milionline reserves the right to select the most appropriate courier service for each Order.

8. DELIVERY ESTIMATES

Typical delivery estimates after dispatch are:

Metro Cities

Approximately 2–5 Business Days

Tier 2 & Tier 3 Cities

Approximately 3–7 Business Days

Remote Locations

Delivery may require additional time depending upon courier availability.

These estimates are provided for guidance only and are not guaranteed delivery commitments.

9. SHIPPING CHARGES

Shipping charges, where applicable, are displayed during checkout before payment is completed.

From time to time Milionline may offer:

free shipping promotions;
discounted shipping;
limited-time delivery offers.

Such promotions remain subject to their published terms.

10. ORDER TRACKING

Once your Order has been dispatched, you will receive shipment confirmation together with tracking information where available.

Customers may track their shipment using:

the courier tracking link;
the Order tracking page on our Website (where available); or
by contacting info@milionline.in.

Tracking information may require several hours to become active after dispatch.

11. DELIVERY ADDRESS

Customers are responsible for ensuring that all delivery information is complete and accurate before placing an Order.

Please verify:

recipient name;
mobile number;
house or flat number;
street information;
landmark;
city;
state;
PIN code.

Milionline is not responsible for delivery delays resulting from inaccurate information supplied by the customer.

12. ADDRESS CHANGES

Customers should contact info@milionline.in immediately if an address change is required.

Address changes may be possible only before dispatch.

Once an Order has been handed over to the courier, address modifications may no longer be possible.

13. CUSTOMER RESPONSIBILITY

Customers should:

remain available to receive deliveries;
monitor shipment tracking;
inspect packages upon delivery;
notify us promptly of any issues.

Failure to accept delivery may result in additional shipping charges for re-dispatch where applicable.

Part 2 – Delivery, Courier Services & Shipping Exceptions

14. COURIER TRANSIT TIMES

Once an Order has been dispatched, delivery timelines are determined by the courier partner.

While Milionline works with reputable logistics providers, actual delivery times may vary depending on factors including:

destination;
courier operations;
weather conditions;
public holidays;
local restrictions;
transportation delays; and
other unforeseen circumstances.

Transit times displayed on the Website or provided by courier partners are estimates only and should not be interpreted as guaranteed delivery commitments.

15. DELIVERY DELAYS

Occasionally, deliveries may take longer than expected due to circumstances beyond our reasonable control.

Examples include:

severe weather conditions;
floods or natural disasters;
strikes or labour disruptions;
government restrictions;
road closures;
public holidays;
high seasonal demand;
courier network disruptions; and
unforeseen operational events.

Where we become aware of significant delays, we will make reasonable efforts to keep affected customers informed.

Delivery delays alone do not automatically entitle customers to refunds or compensation where Milionline has dispatched the Order within the stated processing timeframe.

16. FAILED DELIVERY ATTEMPTS

Courier partners generally make one or more delivery attempts before returning a parcel.

Customers should ensure that:

someone is available to receive the delivery;
the contact number provided remains reachable; and
the delivery address is accurate and accessible.

Where delivery attempts fail due to customer unavailability or refusal to accept the shipment, the parcel may be returned to Milionline.

Additional shipping charges may apply if re-dispatch is requested.

17. INCORRECT OR INCOMPLETE ADDRESS

Customers are solely responsible for providing accurate delivery information.

Milionline shall not be responsible for delays, failed deliveries or additional expenses arising from:

incorrect house or flat numbers;
incorrect PIN codes;
incomplete addresses;
missing landmarks;
inaccurate recipient details; or
invalid contact information.

Where an Order is returned because of incorrect address details supplied by the customer, additional shipping charges may be payable before re-dispatch.

18. REFUSED DELIVERIES

If a customer refuses to accept delivery without a valid reason recognised under our published policies, the shipment may be returned to Milionline.

In such circumstances:

original shipping charges may not be refundable;
return shipping costs may be deducted from any eligible refund where permitted by law; and
additional shipping charges may apply if the customer requests re-dispatch.

Nothing in this clause limits any rights available under applicable consumer protection laws.

19. LOST SHIPMENTS

If a shipment appears to be lost during transit, customers should contact info@milionline.in as soon as reasonably possible.

Milionline will work with the courier partner to investigate the shipment.

Where a shipment is confirmed as lost before delivery and the loss is not attributable to incorrect customer information or other customer-related causes, Milionline will, at its discretion:

arrange a replacement Product (subject to stock availability); or
provide a refund in accordance with our Refund Policy.

Investigations may require additional time depending on the courier partner.

20. DAMAGED PARCELS

Customers are encouraged to inspect packages immediately upon delivery.

If the external packaging appears significantly damaged, customers should:

take clear photographs before opening the parcel where possible;
retain the original packaging;
inspect the contents promptly; and
notify info@milionline.in as soon as reasonably possible, preferably within 24 hours.

Supporting photographs help us investigate courier-related claims efficiently.

21. PARTIAL SHIPMENTS

Where operationally necessary, Milionline may dispatch Products in separate shipments.

This may occur due to:

inventory availability;
packaging requirements;
courier constraints; or
operational efficiency.

Customers will not be charged additional shipping fees solely because an Order is dispatched in multiple consignments.

22. HIGH DEMAND PERIODS

During periods of exceptionally high demand, including:

festive seasons;
promotional campaigns;
clearance sales;
product launches; and
other major events,

processing and delivery timelines may be longer than usual.

Milionline will make reasonable efforts to process Orders as quickly as possible while maintaining product quality standards.

23. WEATHER & NATURAL EVENTS

Delivery schedules may be affected by severe weather conditions or natural events including:

heavy rainfall;
flooding;
cyclones;
landslides;
earthquakes;
wildfires; or
other natural disasters.

Such events are outside Milionline's reasonable control and may result in unavoidable delivery delays.

24. PUBLIC HOLIDAYS

Processing and courier operations may be affected by:

national holidays;
state holidays;
local holidays;
festival periods; and
officially declared non-working days.

Orders placed immediately before or during such periods may require additional processing or transit time.

25. FORCE MAJEURE

Milionline shall not be responsible for delays or inability to perform shipping obligations where such delays arise from events beyond our reasonable control.

These events include, but are not limited to:

natural disasters;
war;
civil unrest;
terrorism;
epidemics or pandemics;
government actions;
transportation disruptions;
power failures;
internet outages;
courier strikes;
customs restrictions; and
other unforeseen circumstances.

We will make reasonable efforts to minimise disruption and resume normal operations as soon as practicable.

26. FUTURE INTERNATIONAL SHIPPING

Milionline currently delivers within India only.

Should international shipping become available in the future:

additional shipping charges;
customs duties;
import taxes;
local regulations; and
delivery timelines

may apply depending on the destination country.

International shipping terms will be published before such services become available.

27. SHIPPING POLICY COMPLIANCE

By placing an Order through Milionline, customers acknowledge that they have read and understood this Shipping Policy together with our Terms & Conditions.

This Shipping Policy forms part of the contractual relationship between the customer and LOYDETTY DESIGN CRAFT and should be read alongside our Refund, Return & Exchange Policy.

Part 3 – Delivery Confirmation, Customer Responsibilities & Final Provisions

28. DELIVERY CONFIRMATION

An Order shall be considered delivered when:

it has been delivered to the shipping address provided during checkout;
it has been accepted by the customer or an authorised recipient at the delivery address; or
the courier partner confirms successful delivery through its official tracking system.

Customers are encouraged to inspect the shipment immediately upon receipt.

29. INSPECTION UPON DELIVERY

Customers should inspect the parcel and Products as soon as reasonably possible after delivery.

If any issue is identified, including:

damaged Products;
incorrect Products;
missing Products;
incomplete Orders; or
visible shipping damage,

customers should notify info@milionline.in as soon as reasonably possible, preferably within 24 hours of delivery.

To assist with our investigation, customers may be requested to provide:

clear photographs of the Product;
photographs of the shipping package;
the courier label;
the Order Number; and
a description of the issue.

Prompt reporting helps us resolve concerns efficiently with our courier and fulfilment partners.

30. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

providing accurate delivery information;
monitoring shipment tracking updates;
ensuring someone is available to receive the parcel;
inspecting Products upon delivery;
reporting genuine delivery issues promptly;
following published care instructions after delivery.

Failure to comply with these responsibilities may affect our ability to investigate shipping-related claims.

31. SHIPPING RESTRICTIONS

Milionline reserves the right to refuse or delay shipments where:

delivery is prohibited by law;
courier services are unavailable;
delivery locations are inaccessible;
security concerns exist;
government restrictions apply; or
circumstances make delivery impractical or unsafe.

Customers affected by such restrictions will be contacted using the information provided during checkout.

32. RISK OF LOSS

Risk in the Products transfers to the customer once the shipment has been successfully delivered to the address provided during checkout.

Ownership of the Products transfers only after:

full payment has been received; and
delivery has been completed.

Nothing in this clause affects any mandatory consumer rights under applicable law.

33. SHIPPING RECORDS

Milionline maintains reasonable records relating to:

Order processing;
shipment creation;
courier dispatch;
delivery tracking; and
shipping communications.

These records may be used to investigate delivery-related enquiries or disputes.

34. ENVIRONMENTAL COMMITMENT

Where commercially practical, Milionline seeks to minimise environmental impact through responsible packaging and efficient shipping practices.

Our efforts may include:

reducing unnecessary packaging materials;
using appropriately sized packaging;
minimising shipping waste; and
continuously reviewing packaging improvements.

As our business grows, we will continue exploring more sustainable fulfilment solutions.

35. POLICY UPDATES

Milionline may update this Shipping Policy from time to time to reflect:

operational improvements;
new courier partnerships;
changes in delivery services;
expansion into new shipping regions;
legal or regulatory developments; or
enhancements to our fulfilment processes.

The "Last Updated" date at the beginning of this Shipping Policy will be revised whenever material changes are made.

Continued use of the Website after updated policies become effective constitutes acceptance of the revised Shipping Policy.

36. GOVERNING LAW

This Shipping Policy shall be governed by and interpreted in accordance with the laws of India.

Nothing contained in this Shipping Policy limits any rights available to customers under applicable consumer protection legislation.

37. DISPUTE RESOLUTION

If you experience a shipping-related issue, we encourage you to contact Milionline first so that we have an opportunity to investigate and resolve the matter promptly.

Most shipping concerns can be resolved through direct communication.

Where disputes cannot be resolved amicably, they shall be governed by the applicable laws of India.

38. JURISDICTION

Subject to applicable law, any disputes relating to this Shipping Policy shall be subject to the jurisdiction of the competent courts located in Bengaluru, Karnataka, India.

This clause does not limit any mandatory rights available under applicable law.

39. CUSTOMER SUPPORT

For any shipping-related questions or assistance, customers may contact:

LOYDETTY DESIGN CRAFT

Brand: Milionline

📧 Email:
info@milionline.in

We aim to acknowledge customer enquiries within a reasonable timeframe and will make every reasonable effort to resolve genuine shipping concerns promptly.

40. CONTACT INFORMATION

Business Name
LOYDETTY DESIGN CRAFT