Refund Policy
REFUND, RETURN & EXCHANGE POLICY
Part 1 – Introduction, Eligibility & Return Process
Effective Date: 8-AUG-2026
Last Updated: 28-July-2026
Thank you for shopping with Milionline, a brand owned and operated by LOYDETTY DESIGN CRAFT.
Customer satisfaction is important to us. If you receive a Product that is eligible for return or exchange under this Policy, we will make reasonable efforts to resolve the issue promptly and fairly.
This Refund, Return & Exchange Policy should be read together with our Terms & Conditions, Shipping Policy and Privacy Policy.
1. BUSINESS INFORMATION
Business Name
LOYDETTY DESIGN CRAFT
Brand
Milionline
Website
Customer Support
2. OUR RETURN PHILOSOPHY
Every Product is inspected before dispatch to ensure it meets our quality standards.
However, if you receive:
- the wrong Product;
- a defective Product;
- a damaged Product;
- or a Product eligible under this Policy,
we will work with you to resolve the issue as quickly as possible.
Our goal is to balance a positive customer experience with responsible business practices.
3. RETURN WINDOW
Eligible return requests must be submitted within 3 calendar days from the date your Order is delivered.
Requests received after this period may not qualify unless required by applicable law.
The return period begins on the day shown as delivered by the courier.
4. HOW TO REQUEST A RETURN
To request a return, please email:
Include:
- Order Number
- Full Name
- Email Address
- Reason for Return
- Clear photographs (where applicable)
Submitting a request does not automatically mean the return has been approved.
Each request will be reviewed individually.
5. ELIGIBLE RETURNS
Subject to inspection, returns may be accepted where:
✔ Wrong Product received
✔ Wrong Size dispatched by Milionline
✔ Manufacturing defect
✔ Product damaged during transit
✔ Product substantially different from the confirmed Order
✔ Missing item(s) in the shipment
Each claim will be reviewed based on the information provided and the condition of the returned Product.
6. PRODUCTS NOT ELIGIBLE FOR RETURN
Unless required by applicable law, returns will generally not be accepted for Products that:
- have been worn;
- have been washed;
- have been altered;
- have stains;
- have perfume or smoke odours;
- have pet hair;
- have removed tags;
- have been intentionally damaged;
- are returned without original packaging where reasonably required;
- are requested after the applicable return period.
7. CHANGE OF MIND
As our Products are manufactured, inspected and shipped specifically for each customer, we generally do not accept returns solely because:
- you changed your mind;
- you no longer require the Product;
- someone else does not like the Product;
- you ordered the wrong Product;
- you ordered the wrong colour; or
- the Product did not meet personal preference where it matches the published description.
Nothing in this clause affects any rights available under applicable consumer protection laws.
8. SIZE RESPONSIBILITY
Customers are encouraged to carefully review the Size Guide before placing an Order.
If the incorrect size is ordered by the customer, Milionline may, at its discretion and subject to stock availability, offer an exchange in accordance with this Policy.
Measurements published on our Website are approximate.
A manufacturing tolerance of ±2 cm is considered normal and shall not, by itself, constitute a defect.
9. COLOUR VARIATION
Every reasonable effort is made to display Product colours accurately.
However, colours may vary slightly due to:
- mobile screens;
- monitor calibration;
- brightness settings;
- photography lighting; and
- production batches.
Minor colour variation is a normal characteristic of online shopping and is not considered a manufacturing defect.
10. PRINT VARIATION
Milionline garments are printed using professional garment decoration processes.
Minor differences in:
- print placement;
- print texture;
- print finish;
- ink appearance; and
- colour saturation
are normal manufacturing characteristics and do not qualify as defects.
11. FABRIC VARIATION
Natural textile materials may vary slightly in:
- texture;
- softness;
- weave;
- shade; and
- finish.
These natural variations contribute to the uniqueness of each garment and shall not be treated as manufacturing defects.
12. INSPECTION REQUIREMENT
All returned Products are inspected before refunds or exchanges are approved.
Milionline reserves the right to decline a return where inspection indicates that:
- the Product has been used beyond reasonable examination;
- care instructions were not followed;
- the Product was damaged after delivery;
- the reported issue cannot be substantiated.
Inspection helps ensure fairness for all customers.
Part 2 – Exchanges, Refunds & Return Processing
13. EXCHANGES
Milionline offers exchanges for eligible Products requested within three (3) calendar days from the date of delivery.
Exchange requests are subject to:
- successful return approval;
- inspection of the returned Product;
- stock availability; and
- compliance with this Policy.
Products must be returned in their original condition, with all original tags attached and without signs of use beyond reasonable inspection.
14. SIZE EXCHANGES
If the customer orders an incorrect size, Milionline may, at its discretion, offer a one-time size exchange subject to:
- stock availability;
- return approval;
- the Product being unused, unwashed and in original condition.
Customers are encouraged to consult the published Size Guide before placing an Order.
If the requested replacement size is unavailable, Milionline may offer:
- an alternative available size;
- store credit (if introduced in the future); or
- a refund where appropriate and permitted under this Policy.
15. EXCHANGE PROCESS
Once an exchange request has been approved:
- The customer will receive return instructions.
- The Product must be packed securely.
- The returned Product will be inspected upon receipt.
- If approved, the replacement Product will be dispatched subject to stock availability.
If the requested Product is no longer available, Milionline will contact the customer to discuss suitable alternatives.
16. REFUNDS
Refunds are issued only after:
- the returned Product has been received;
- inspection has been completed; and
- the return has been approved.
Approved refunds will ordinarily be processed using the original payment method.
Where the original payment method is no longer available, Milionline may request additional verification before arranging an alternative refund method, where legally permissible.
17. REFUND PROCESSING TIME
Once a refund has been approved, Milionline will initiate the refund within a reasonable period.
The time taken for the refunded amount to appear in the customer's account depends on the relevant bank, card issuer, payment gateway or financial institution.
Milionline is not responsible for delays occurring after the refund has been successfully initiated through the authorised payment provider.
18. SHIPPING CHARGES
Original shipping charges are generally non-refundable, except where:
- the wrong Product was dispatched by Milionline;
- a confirmed manufacturing defect exists;
- the Product was materially damaged before delivery; or
- applicable law requires otherwise.
Where free shipping was provided as part of a promotional offer, Milionline reserves the right to deduct the actual shipping cost from an eligible refund where permitted by law and clearly communicated.
19. RETURN SHIPPING
Where the return is due to:
- a confirmed manufacturing defect;
- a Product dispatched incorrectly by Milionline; or
- transit damage confirmed after investigation,
Milionline may arrange or reimburse reasonable return shipping costs, subject to prior approval.
Where the return is requested for reasons not attributable to Milionline, return shipping costs may be the customer's responsibility.
Customers should not return Products without prior authorisation, as unauthorised return shipping costs may not be reimbursed.
20. DAMAGED PRODUCTS
If a Product arrives damaged, customers should notify info@milionline.in as soon as reasonably possible, preferably within 24 hours of delivery.
To help us investigate the issue, customers may be requested to provide:
- photographs of the Product;
- photographs of the packaging;
- the courier label;
- the Order Number; and
- a brief description of the damage.
Where a manufacturing defect or transit damage is confirmed, Milionline will determine an appropriate resolution, which may include a replacement or refund.
21. INCORRECT PRODUCTS
If a customer receives a Product that differs materially from the confirmed Order, they should contact info@milionline.in promptly.
After verification, Milionline may:
- arrange collection of the incorrect Product where feasible;
- dispatch the correct Product (subject to availability); or
- provide a refund where appropriate.
22. MISSING ITEMS
If an Order appears to be incomplete upon delivery, customers should notify Milionline as soon as reasonably possible, preferably within 24 hours.
Customers may be asked to provide:
- photographs of the package;
- photographs of the contents received;
- the shipping label; and
- the Order Number.
Each claim will be investigated before an appropriate resolution is provided.
23. LOST RETURN SHIPMENTS
Where customers arrange return shipping using a courier approved or instructed by Milionline, we will assist in investigating parcels lost during transit.
Where customers choose their own courier without prior approval, they are responsible for ensuring that the shipment is adequately packaged, insured where appropriate and traceable.
Customers are encouraged to retain proof of shipment until the return has been successfully processed.
24. SALE ITEMS
Products purchased during:
- clearance sales;
- flash sales;
- limited-time promotions; or
- special discount campaigns
remain subject to this Policy unless expressly stated otherwise at the time of purchase.
Where specific promotional terms apply, those terms will take precedence for the relevant offer.
25. PROMOTIONAL OFFERS & COUPONS
If an Order placed using a promotional discount or coupon is refunded, the refund amount will generally reflect the actual amount paid by the customer after applying the discount.
Coupons, promotional credits or special offers used for the original purchase are not automatically reinstated unless expressly stated in the applicable promotion.
26. ABUSE OF THE RETURN POLICY
Milionline reserves the right to refuse future return or exchange requests where there is reasonable evidence of misuse, including:
- repeated excessive return requests;
- fraudulent claims;
- intentional damage to Products;
- returning products that have been worn or altered;
- misuse of promotional offers; or
- other conduct inconsistent with the fair use of this Policy.
Nothing in this clause affects any rights available under applicable consumer protection laws.
Part 3 – Product Inspection, Customer Responsibilities & Return Conditions
27. RETURN INSPECTION
Every returned Product undergoes a quality inspection before any refund or exchange is approved.
During inspection, Milionline may assess:
- overall condition of the Product;
- signs of wear or use;
- wash or care compliance;
- presence of original tags;
- packaging condition;
- manufacturing quality;
- reported defect; and
- any supporting photographs provided by the customer.
Approval of a return is subject to the outcome of this inspection.
28. MANUFACTURING DEFECTS
A manufacturing defect refers to a fault that existed before the Product was delivered and is attributable to the manufacturing or quality control process.
Examples may include:
- significant stitching defects;
- broken seams upon first use;
- incorrect garment construction;
- major printing defects;
- substantial fabric flaws; or
- a Product materially different from its published description.
Where a genuine manufacturing defect is confirmed, Milionline will determine an appropriate resolution, which may include a replacement or refund.
29. ISSUES THAT ARE NOT MANUFACTURING DEFECTS
The following are generally not considered manufacturing defects:
- slight colour differences caused by screen settings or lighting;
- print placement variations within normal production tolerances;
- minor differences in fabric texture or finish;
- slight variations in colour between production batches;
- measurement differences within approximately ±2 cm;
- natural characteristics of cotton or other fabrics;
- minor thread ends that can be safely trimmed without affecting the garment;
- normal softening of prints after appropriate washing.
These characteristics are common in garment manufacturing and do not affect the functionality or intended use of the Product.
30. CONDITION OF RETURNED PRODUCTS
Returned Products must be received in substantially the same condition as delivered.
Products should:
- be unused beyond reasonable inspection;
- be unwashed;
- be free from stains, perfume, smoke or other odours;
- include original tags where applicable;
- include original packaging where reasonably possible; and
- not show signs of alteration or damage after delivery.
Milionline reserves the right to decline returns where the Product condition prevents resale or proper inspection.
31. WASH CARE RESPONSIBILITY
To maximise the life of your garment, customers should follow the wash care instructions provided with the Product.
Failure to follow these instructions may affect eligibility for a refund or exchange.
Examples include:
- washing in excessively hot water;
- using bleach or harsh chemicals;
- tumble drying where not recommended;
- ironing directly over printed artwork;
- commercial laundering contrary to care instructions; or
- other misuse inconsistent with the Product's intended care.
Damage arising from improper care is generally not considered a manufacturing defect.
32. HYGIENE REQUIREMENTS
For hygiene and quality reasons, returned garments must be clean and in a hygienic condition.
Milionline may decline returns where Products are returned with:
- visible stains;
- strong odours;
- excessive pet hair;
- signs of prolonged wear; or
- contamination that makes inspection or resale unreasonable.
This requirement helps protect both our customers and our staff.
33. PACKAGING OF RETURNS
Customers should package returned Products securely to minimise the risk of damage during transit.
Where possible, returns should include:
- the original packaging;
- any accessories supplied with the Product;
- tags and labels; and
- proof of purchase or Order details.
Milionline is not responsible for damage occurring during return transit due to inadequate packaging by the customer.
34. MULTIPLE PRODUCT ORDERS
Where an Order contains multiple Products, each Product will be assessed individually.
Approval of a return or refund for one Product does not automatically apply to other Products within the same Order.
35. REPLACEMENT PRODUCT AVAILABILITY
Replacement Products are subject to stock availability.
If an identical Product is unavailable, Milionline may, where appropriate:
- offer an alternative size or colour;
- offer a comparable Product of similar value with the customer's agreement; or
- provide a refund in accordance with this Policy.
36. QUALITY ASSURANCE
Milionline is committed to maintaining high product quality.
Every Product is inspected before dispatch; however, despite reasonable quality control measures, isolated manufacturing issues may occasionally occur.
Where such issues are confirmed, we will work with customers to provide an appropriate resolution in accordance with this Policy.
37. FALSE OR FRAUDULENT CLAIMS
To protect all customers and maintain fair business practices, Milionline reserves the right to investigate return requests where there is reasonable evidence of:
- false or misleading claims;
- manipulated photographs;
- intentional product damage;
- repeated abuse of return privileges;
- return fraud; or
- other dishonest conduct.
Where fraudulent activity is reasonably established, Milionline may:
- decline the return request;
- refuse future returns;
- suspend customer accounts; or
- take other lawful action where appropriate.
Nothing in this clause limits any rights available under applicable law.
38. GOODWILL RESOLUTIONS
In certain situations, even where a customer may not strictly qualify under this Policy, Milionline may choose to offer a goodwill resolution.
Such resolutions are entirely discretionary and do not create an obligation to provide the same outcome in future cases.
Each request will be assessed on its own facts and circumstances.
39. CUSTOMER COOPERATION
To help us resolve return requests efficiently, customers agree to provide reasonable assistance, including:
- accurate Order details;
- timely responses to our enquiries;
- requested photographs where relevant; and
- any other information reasonably necessary to assess the claim.
Failure to provide sufficient information may delay or affect the assessment of the request.
REFUND, RETURN & EXCHANGE POLICY
Part 4 – Final Provisions, Customer Support & Legal Information
40. REFUND COMPLETION
Once a refund has been approved and initiated by Milionline, the time required for the refunded amount to appear in the customer's account depends upon the relevant payment provider, issuing bank or financial institution.
Milionline has no control over processing times after the refund has been successfully initiated.
Customers experiencing unusual delays after receiving confirmation of refund initiation should first contact their bank or payment provider before contacting Milionline.
41. EXCHANGE COMPLETION
Approved replacement Products will normally be dispatched after:
- the returned Product has been received;
- inspection has been successfully completed; and
- replacement stock has been confirmed.
Replacement Orders are processed in accordance with our standard dispatch timelines unless otherwise communicated.
42. LIMITATION OF THIS POLICY
This Policy applies only to Products purchased directly through www.milionline.in.
Products purchased through third-party marketplaces, retail partners or authorised resellers may be subject to their respective return and refund policies.
Customers should contact the original seller in such cases.
43. CUSTOMER RESPONSIBILITY
Customers are responsible for:
- reading the Product description carefully before purchase;
- reviewing the published Size Guide;
- providing accurate delivery information;
- inspecting Products promptly after delivery;
- following all care instructions;
- contacting Milionline within the applicable return window where an eligible issue exists.
Prompt communication helps us investigate and resolve concerns efficiently.
44. DISCRETIONARY RESOLUTIONS
Milionline may, in exceptional circumstances, provide resolutions beyond the requirements of this Policy as a gesture of goodwill.
Examples may include:
- replacement without return where collection is impractical;
- partial refund where appropriate;
- alternative Product with customer agreement;
- promotional goodwill credits where introduced in the future.
Such discretionary resolutions do not create an ongoing obligation or precedent for future claims.
45. POLICY ABUSE
To protect all customers, Milionline reserves the right to refuse returns, exchanges or refunds where there is reasonable evidence of:
- repeated misuse of this Policy;
- fraudulent claims;
- intentional Product damage;
- manipulation of evidence;
- abusive behaviour towards customer support staff; or
- conduct intended to obtain Products or refunds dishonestly.
Nothing in this clause limits any statutory rights available under applicable law.
46. POLICY UPDATES
Milionline may revise this Refund, Return & Exchange Policy from time to time to reflect:
- operational improvements;
- changes in Products or services;
- legal or regulatory developments;
- improvements to customer experience; or
- changes in business practices.
The "Last Updated" date at the beginning of this Policy will be amended whenever material changes are published.
Continued use of the Website after updated policies become effective constitutes acceptance of the revised Policy.
47. GOVERNING LAW
This Refund, Return & Exchange Policy shall be governed by and interpreted in accordance with the laws of India.
Nothing contained in this Policy limits any mandatory consumer rights available under applicable law.
48. DISPUTE RESOLUTION
If you have any concern regarding a return, refund or exchange, we encourage you to contact Milionline before initiating disputes with payment providers or legal proceedings.
We are committed to resolving genuine customer concerns fairly, promptly and transparently.
Where disputes cannot be resolved amicably, they shall be governed by the applicable laws of India.
49. JURISDICTION
Subject to applicable law, any disputes arising from or relating to this Refund, Return & Exchange Policy shall be subject to the jurisdiction of the competent courts located in Bengaluru, Karnataka, India.
This clause does not affect any rights available to consumers under applicable legislation.
50. CUSTOMER SUPPORT
For all enquiries relating to returns, refunds or exchanges, please contact:
LOYDETTY DESIGN CRAFT
Brand: Milionline
Email:
info@milionline.in
To help us assist you efficiently, please include:
- Order Number;
- Full Name;
- Email Address used during purchase;
- Description of the issue; and
- Supporting photographs where applicable.
We aim to acknowledge enquiries within a reasonable timeframe and will make every reasonable effort to resolve genuine concerns promptly.
51. CONTACT INFORMATION
Business Name
LOYDETTY DESIGN CRAFT
Business Address
3rd Floor
RANKA GROUP / OYO WORKSPACE
80/3 Old Madras Road
R.K. Puram, Vijnapura
Bengaluru, Karnataka, India
Email: info@milionline.in
GSTIN: 29FVJPM6037E1Z9
52. ACCEPTANCE OF THIS POLICY
By placing an Order through www.milionline.in, you acknowledge that you have read, understood and agreed to this Refund, Return & Exchange Policy together with our:
- Terms & Conditions;
- Privacy Policy;
- Shipping Policy;
- Cancellation Policy; and
- any other policies published on the Website.
These policies collectively govern purchases made through Milionline.
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