CANCELLATION POLICY

Effective Date: 8-AUG-2026

Last Updated: 28-July-2026

Thank you for shopping with Milionline, a brand owned and operated by LOYDETTY DESIGN CRAFT.

This Cancellation Policy explains when and how customers may cancel an Order placed through www.milionline.in.

This Policy should be read together with our Terms & Conditions, Shipping Policy and Refund, Return & Exchange Policy.

1. BUSINESS INFORMATION

Business Name

LOYDETTY DESIGN CRAFT

Brand

Milionline

Website

www.milionline.in

Customer Support Email

info@milionline.in

2. ORDER CANCELLATION BY CUSTOMERS

Customers may request cancellation of an Order before it has been dispatched.

Cancellation requests should be sent to:

info@milionline.in

Please include:

• Order Number
• Full Name
• Email Address used during purchase
• Reason for cancellation (optional)

Submitting a cancellation request does not automatically guarantee that the Order can be cancelled.

3. WHEN CAN AN ORDER BE CANCELLED?

An Order may generally be cancelled where:

• it has not yet been packed for dispatch;
• it has not been handed over to the courier partner;
• shipment has not been created; and
• no irreversible fulfilment process has commenced.

Once an Order enters the dispatch process, cancellation may no longer be possible.

4. AFTER DISPATCH

Once an Order has been dispatched, it cannot normally be cancelled.

Customers should instead refer to our Refund, Return & Exchange Policy to determine whether the Product qualifies for return or exchange after delivery.

5. CANCELLATION REQUEST PROCESS

After receiving a cancellation request, Milionline will:

• verify the Order status;
• determine whether cancellation is possible;
• notify the customer of the outcome; and
• where applicable, initiate a refund.

We aim to process cancellation requests as quickly as reasonably possible.

6. REFUNDS FOR CANCELLED ORDERS

If an Order is successfully cancelled before dispatch:

• the Order will not be shipped; and
• any eligible payment received will be refunded to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

7. ORDERS THAT CANNOT BE CANCELLED

Cancellation requests may be declined where:

• the Order has already been dispatched;
• the shipment has been handed to the courier;
• delivery has already been completed;
• the Product has been specially prepared or personalised (if such Products are offered in the future);
• cancellation is otherwise not reasonably possible.

8. CANCELLATION BY MILIONLINE

Milionline reserves the right to cancel an Order before dispatch where reasonably necessary.

Examples include:

• Product becomes unavailable;
• payment authorisation fails;
• pricing or technical errors;
• suspected fraud;
• duplicate Orders;
• incorrect Product information;
• shipping restrictions;
• force majeure events;
• inability to verify customer information.

Where an Order is cancelled by Milionline before dispatch, any eligible payment received will be refunded in full to the original payment method.

9. FRAUD PREVENTION

To protect customers and the business, Milionline reserves the right to:

• verify customer identity;
• verify payment information;
• request additional documentation;
• contact customers before dispatch.

Failure to complete reasonable verification may result in cancellation of the Order.

10. PROMOTIONAL ORDERS

Orders placed using:

• promotional discounts;
• coupon codes;
• limited-time offers; or
• sale campaigns

may still be cancelled before dispatch, subject to this Policy.

Where a cancelled Order included promotional benefits, those benefits may expire and may not automatically be reinstated.

11. MULTIPLE ITEM ORDERS

Where an Order contains multiple Products, Milionline may, where operationally possible, cancel only the Products that have not entered the dispatch process.

If partial cancellation is not reasonably possible, the customer will be informed before further action is taken.

12. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

• reviewing their Order before payment;
• selecting the correct Product, size and colour;
• providing accurate delivery information;
• contacting Milionline promptly if cancellation is required.

Early notification increases the likelihood that cancellation can be processed before dispatch.

13. FORCE MAJEURE

Milionline shall not be responsible for delays or inability to process cancellations arising from events beyond our reasonable control, including:

• natural disasters;
• floods;
• earthquakes;
• fires;
• strikes;
• government actions;
• internet outages;
• courier disruptions;
• pandemics; or
• other unforeseen events.

14. POLICY UPDATES

Milionline may revise this Cancellation Policy from time to time to reflect:

• operational improvements;
• legal requirements;
• business changes; or
• enhancements to customer experience.

The "Last Updated" date at the beginning of this Policy will be updated whenever material changes are published.

15. GOVERNING LAW

This Cancellation Policy shall be governed by and interpreted in accordance with the laws of India.

Nothing contained in this Policy limits any rights available to customers under applicable consumer protection laws.

16. DISPUTE RESOLUTION

If you have any questions regarding cancellation of an Order, we encourage you to contact Milionline first.

We will make reasonable efforts to resolve genuine concerns fairly and promptly.

Where disputes cannot be resolved amicably, they shall be governed by the applicable laws of India.

17. JURISDICTION

Subject to applicable law, disputes arising from this Cancellation Policy shall be subject to the jurisdiction of the competent courts located in Bengaluru, Karnataka, India.

18. CUSTOMER SUPPORT

For all cancellation requests, please contact:

LOYDETTY DESIGN CRAFT

Brand: Milionline

📧 Email: info@milionline.in

Please include:

• Order Number
• Full Name
• Email Address
• Cancellation Request

We aim to acknowledge cancellation requests within a reasonable timeframe and process eligible requests as quickly as practicable.

19. CONTACT INFORMATION

Business Name

LOYDETTY DESIGN CRAFT

Business Address

3rd Floor
RANKA GROUP / OYO WORKSPACE
80/3 Old Madras Road
R.K. Puram, Vijnapura
Bengaluru, Karnataka, India

Email: info@milionline.in

GSTIN: 29FVJPM6037E1Z9

20. ACCEPTANCE OF THIS POLICY

By placing an Order through www.milionline.in, you acknowledge that you have read, understood and agreed to this Cancellation Policy together with our:

• Terms & Conditions
• Privacy Policy
• Shipping Policy
• Refund, Return & Exchange Policy
• Cookie Policy

These policies collectively govern purchases made through Milionline.