Privacy Policy

PRIVACY POLICY

Effective Date: 8-Aug-2026

Last Updated: 28-July-2026

This Privacy Policy describes how LOYDETTY DESIGN CRAFT, operating under the brand name Milionline ("Milionline", "we", "our", or "us"), collects, uses, stores, protects and shares your personal information when you visit or make a purchase from www.milionline.in ("Website").

Your privacy is important to us. We are committed to handling your personal information responsibly and transparently in accordance with applicable Indian laws.

By accessing or using our Website, creating an account or placing an Order, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

Milionline is owned and operated by:

Business Name

LOYDETTY DESIGN CRAFT

Brand

Milionline

Registered Address

3rd Floor

RANKA GROUP / OYO WORKSPACE

80/3 Old Madras Road

R.K. Puram

Vijnapura

Bengaluru

Karnataka

India

Email

info@milionline.in

GSTIN

29FVJPM6037E1Z9

2. INFORMATION WE COLLECT

Depending upon how you interact with our Website, we may collect the following categories of information.

2.1 Personal Information

When you place an Order or create an account, we may collect:

  • Full Name
  • Billing Address
  • Shipping Address
  • Email Address
  • Mobile Number
  • Company Name (if provided)
  • GST Information (where applicable)

2.2 Account Information

If you create a customer account, we may collect:

  • Username
  • Login Information
  • Saved Addresses
  • Wishlist
  • Order History
  • Preferences

Passwords are encrypted and are never visible to Milionline employees.

2.3 Payment Information

Payments are processed securely through authorised payment providers.

Milionline does not store:

  • Credit Card Numbers
  • Debit Card Numbers
  • CVV
  • UPI PIN
  • Internet Banking Passwords

Payment providers securely process payment information in accordance with their own privacy policies and applicable security standards.

2.4 Order Information

Whenever you place an Order, we collect information relating to:

  • Products purchased
  • Order Number
  • Payment Status
  • Shipping Method
  • Courier Details
  • Delivery Status
  • Refund Status
  • Exchange Requests

2.5 Device Information

When you browse our Website, certain technical information may be collected automatically, including:

  • IP Address
  • Browser Type
  • Device Type
  • Operating System
  • Language Preference
  • Screen Resolution
  • Time Zone
  • Referral Source
  • Website Pages Visited

This information helps improve Website performance and security.

2.6 Usage Information

We may collect information about how customers interact with the Website, including:

  • Pages Viewed
  • Products Viewed
  • Time Spent on Pages
  • Click Behaviour
  • Wishlist Activity
  • Search Queries
  • Cart Activity
  • Checkout Activity

This information helps us improve customer experience.

2.7 Customer Communications

If you contact us through:

  • Email
  • Contact Forms
  • Social Media
  • Customer Support

we may retain copies of those communications in order to assist you and improve our services.

2.8 Marketing Preferences

Where you choose to subscribe, we may collect:

  • Newsletter Preferences
  • Promotional Preferences
  • Product Interests
  • Marketing Consent

You may unsubscribe from promotional emails at any time by using the unsubscribe link or contacting us.

2.9 User Generated Content

If you voluntarily submit:

  • Product Reviews
  • Ratings
  • Testimonials
  • Product Photos
  • Social Media Tags

we may collect and display such information in accordance with this Privacy Policy and our Terms & Conditions.

3. INFORMATION COLLECTED AUTOMATICALLY

Certain information is collected automatically through technologies such as:

  • Cookies
  • Pixels
  • Local Storage
  • Analytics Tools
  • Session Cookies
  • Security Cookies

These technologies help us:

  • remember customer preferences;
  • maintain secure sessions;
  • understand Website performance;
  • improve shopping experience;
  • detect fraudulent activity.

Further details are provided in our Cookie Policy.

4. INFORMATION FROM THIRD PARTIES

We may receive information from trusted third-party service providers including:

  • Shopify
  • Payment Gateway Providers
  • Courier Partners
  • Analytics Providers
  • Marketing Platforms
  • Social Media Platforms

Such information is used only for legitimate business purposes and in accordance with applicable law.

5. ACCURACY OF INFORMATION

Customers are responsible for ensuring that the information provided to Milionline is accurate and kept up to date.

Providing incorrect information may affect order processing, delivery or customer support.

6. VOLUNTARY INFORMATION

You may choose not to provide certain information.

However, this may limit your ability to:

  • place Orders;
  • create an account;
  • receive customer support;
  • participate in promotions; or
  • use certain Website features.

PRIVACY POLICY

Part 2 – How We Use Your Information

7. HOW WE USE YOUR INFORMATION

Milionline collects and processes personal information only for legitimate business purposes. Depending on how you interact with our Website, your information may be used to:

  • process and fulfil your Orders;
  • deliver Products;
  • communicate with you regarding your Orders;
  • provide customer support;
  • verify payments;
  • prevent fraud;
  • improve Website functionality;
  • personalise your shopping experience;
  • maintain customer accounts;
  • comply with legal obligations; and
  • operate and improve our business.

We do not sell your personal information to third parties.

8. ORDER PROCESSING

When you place an Order, we use your information to:

  • confirm your Order;
  • process payment;
  • prepare Products for dispatch;
  • generate invoices;
  • coordinate shipping;
  • provide tracking updates;
  • process returns and exchanges; and
  • respond to Order-related enquiries.

Without this information, we may be unable to fulfil your Order.

9. CUSTOMER SUPPORT

If you contact Milionline through email or other support channels, we may use your information to:

  • verify your identity;
  • locate your Order;
  • respond to your enquiry;
  • investigate issues;
  • process warranty, return or exchange requests where applicable; and
  • improve our customer support services.

We may retain support correspondence for quality assurance and record-keeping purposes.

10. ACCOUNT MANAGEMENT

Where you create a customer account, we use your information to:

  • authenticate your login;
  • display your Order history;
  • store your saved addresses;
  • maintain your Wishlist;
  • remember your preferences; and
  • improve future shopping experiences.

Customers are responsible for maintaining the confidentiality of their login credentials.

11. PAYMENT PROCESSING

Payments are processed securely by authorised payment service providers.

Milionline does not receive or store sensitive payment credentials such as:

  • full credit card numbers;
  • debit card numbers;
  • CVV;
  • UPI PIN;
  • Internet banking passwords.

Payment information is processed in accordance with the privacy policies of the relevant payment provider.

12. FRAUD PREVENTION

To protect our customers and business, we may use information collected through the Website to:

  • verify customer identity;
  • detect suspicious transactions;
  • prevent fraudulent Orders;
  • investigate payment disputes;
  • reduce chargeback risk;
  • identify unusual account activity; and
  • comply with legal or regulatory obligations.

Where necessary, additional verification may be requested before an Order is accepted.

13. SHIPPING & DELIVERY

Customer information may be shared with courier and logistics partners solely for the purpose of:

  • delivering Orders;
  • providing shipment tracking;
  • confirming delivery;
  • resolving delivery issues; and
  • processing returns where applicable.

Courier partners are expected to handle personal information in accordance with their own privacy practices and applicable laws.

14. EMAIL COMMUNICATIONS

We may send emails relating to:

  • Order confirmations;
  • payment confirmations;
  • shipping updates;
  • delivery notifications;
  • return or exchange updates;
  • customer service responses;
  • important legal or security notices.

These communications are considered essential for providing our services.

15. MARKETING COMMUNICATIONS

With your consent, Milionline may send promotional communications including:

  • new product launches;
  • special offers;
  • seasonal campaigns;
  • newsletters; and
  • exclusive promotions.

You may unsubscribe from marketing communications at any time by:

Unsubscribing from marketing emails will not affect essential transactional communications relating to your Orders.

16. COOKIES

Milionline uses cookies and similar technologies to:

  • remember customer preferences;
  • keep shopping carts active;
  • maintain secure login sessions;
  • improve Website functionality;
  • analyse visitor behaviour;
  • measure Website performance; and
  • personalise customer experience.

Customers may manage cookies through their browser settings.

Disabling certain cookies may affect the functionality of the Website.

17. SHOPIFY

Milionline is powered by Shopify.

When you interact with our Website, Shopify may process certain personal information required to:

  • host the Website;
  • process Orders;
  • maintain customer accounts;
  • manage checkout;
  • provide payment infrastructure;
  • improve platform security.

Such processing is governed by Shopify's own privacy practices in addition to this Privacy Policy.

18. ANALYTICS

We may use analytics tools to understand how visitors use our Website.

Analytics information helps us:

  • improve navigation;
  • optimise product pages;
  • measure marketing effectiveness;
  • identify technical issues;
  • understand customer behaviour.

Analytics data is generally aggregated and used to improve our services.

19. ADVERTISING & MARKETING TOOLS

Milionline may use advertising and remarketing tools to:

  • measure campaign performance;
  • display relevant advertisements;
  • understand customer interests; and
  • improve future marketing campaigns.

These tools may use cookies or similar technologies.

Where required by law, consent will be requested before non-essential tracking technologies are used.

20. SOCIAL MEDIA

If you interact with Milionline through social media platforms, information you choose to make public may be visible to us.

This may include:

  • comments;
  • reviews;
  • mentions;
  • tags;
  • messages; and
  • shared photographs.

Your interactions with social media platforms are also governed by the privacy policies of those platforms.

21. THIRD-PARTY SHOPIFY APPLICATIONS

Milionline may use trusted Shopify applications to enhance customer experience.

These applications may assist with features including:

  • Wishlists;
  • customer reviews;
  • shipping;
  • analytics;
  • marketing;
  • customer support; and
  • store performance.

Where such applications process personal information on our behalf, they are expected to do so only for the purposes of providing the relevant service.

22. WISHLIST FEATURE

If you use the Wishlist feature on our Website, information relating to Products you save may be associated with your customer account or browser session.

This information is used solely to provide Wishlist functionality and improve your shopping experience.

23. SECURITY

Milionline takes reasonable technical and organisational measures to protect customer information against:

  • unauthorised access;
  • accidental loss;
  • misuse;
  • alteration;
  • disclosure; and
  • destruction.

While we strive to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. Customers should also take reasonable steps to safeguard their account credentials.

PRIVACY POLICY

Part 3 – Information Sharing, Data Retention & Your Rights

24. SHARING OF PERSONAL INFORMATION

Milionline values your privacy and does not sell your personal information to third parties.

We may share personal information only where reasonably necessary to operate our business, fulfil your Orders or comply with legal obligations.

Information may be shared with trusted service providers for legitimate business purposes only.

25. SERVICE PROVIDERS

We may share relevant information with carefully selected service providers that assist us in operating the Website and fulfilling customer Orders.

These may include:

  • payment service providers;
  • courier and logistics partners;
  • Shopify;
  • website hosting providers;
  • analytics providers;
  • marketing service providers;
  • customer support tools; and
  • fraud prevention services.

Such providers are authorised to process information only to the extent necessary for the services they perform.

26. COURIER & DELIVERY PARTNERS

To fulfil your Order, Milionline may share information such as:

  • name;
  • delivery address;
  • mobile number;
  • Order details; and
  • delivery instructions (where applicable)

with authorised courier partners.

This information is shared solely for the purpose of:

  • delivering your Order;
  • providing shipment tracking;
  • arranging delivery;
  • processing returns where applicable.

27. PAYMENT PROVIDERS

Payments are processed by authorised third-party payment providers.

Milionline does not receive or retain sensitive payment credentials such as:

  • complete card numbers;
  • CVV;
  • UPI PIN;
  • online banking passwords.

Payment providers process your information under their own privacy policies and applicable security standards.

28. LEGAL REQUIREMENTS

We may disclose personal information where required or permitted by applicable law, including:

  • court orders;
  • lawful requests from government authorities;
  • law enforcement investigations;
  • regulatory requirements;
  • prevention or investigation of fraud; or
  • protection of legal rights.

We will disclose only the information reasonably necessary for the relevant purpose.

29. BUSINESS TRANSFERS

If Milionline undergoes a merger, acquisition, restructuring or sale of assets, customer information may be transferred as part of that transaction.

Any successor organisation will be expected to continue handling personal information in accordance with this Privacy Policy or provide notice of any material changes.

30. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  • fulfil Orders;
  • provide customer support;
  • maintain business records;
  • comply with legal, accounting or tax obligations;
  • resolve disputes; and
  • enforce our agreements.

The retention period may vary depending on the type of information and applicable legal requirements.

31. ACCOUNT INFORMATION

If you maintain a customer account, certain information may remain associated with your account until:

  • you request deletion;
  • your account is closed; or
  • retention is no longer necessary for legitimate business or legal purposes.

Some records may continue to be retained where required by law or for fraud prevention.

32. YOUR PRIVACY RIGHTS

Subject to applicable law, you may request to:

  • access certain personal information we hold about you;
  • correct inaccurate or incomplete information;
  • update your contact details;
  • request deletion of personal information where legally permissible;
  • withdraw consent for marketing communications; or
  • enquire about how your information is processed.

Requests may be submitted to info@milionline.in.

We may ask you to verify your identity before processing certain requests.

33. MARKETING PREFERENCES

Customers may opt out of receiving promotional communications at any time.

Opting out of marketing communications does not affect our ability to send essential communications relating to:

  • Orders;
  • shipping updates;
  • security notifications;
  • legal notices; or
  • customer support.

34. ACCOUNT SECURITY

Customers are responsible for protecting their own account credentials.

You should:

  • use a strong password;
  • avoid sharing login credentials;
  • sign out from shared devices; and
  • notify us immediately if you suspect unauthorised access.

Milionline is not responsible for unauthorised access resulting from customer negligence.

35. DATA SECURITY

Milionline implements reasonable administrative, technical and organisational safeguards designed to protect personal information.

These measures may include:

  • encrypted communications where appropriate;
  • secure hosting infrastructure;
  • access controls;
  • regular software updates;
  • monitoring for suspicious activity; and
  • internal procedures to protect customer information.

Although we strive to maintain appropriate security, no method of internet transmission or electronic storage is completely secure.

36. DATA BREACH RESPONSE

If Milionline becomes aware of a significant security incident affecting personal information, we will take reasonable steps to:

  • investigate the incident;
  • contain the impact;
  • restore security where practicable; and
  • comply with any applicable legal notification requirements.

Where appropriate, affected customers may be informed of material incidents.

37. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites.

Milionline is not responsible for the privacy practices, content or security of those external websites.

Customers should review the privacy policies of any third-party websites they visit.

38. INTERNATIONAL TRANSFERS

Milionline currently sells Products within India.

However, some service providers, including technology and cloud service providers, may process or store information in jurisdictions outside India.

Where such transfers occur, we will take reasonable steps to ensure that personal information continues to receive appropriate protection in accordance with applicable legal requirements.

39. CHILDREN'S PRIVACY

Our Website is intended for individuals aged 18 years or older, or those using the Website under the supervision of a parent or legal guardian.

We do not knowingly collect personal information directly from children in violation of applicable law.

If we become aware that personal information has been collected from a child contrary to this policy, we will take reasonable steps to delete that information where appropriate.

40. EXERCISING YOUR RIGHTS

To exercise your privacy rights or submit a privacy-related request, please contact:

Email:
info@milionline.in

Please include sufficient information to help us identify your account or Order.

We may request additional information to verify your identity before processing certain requests.

PRIVACY POLICY

Part 4 – Policy Updates, Governing Law & Contact Information

41. CHANGES TO THIS PRIVACY POLICY

Milionline may update this Privacy Policy from time to time to reflect:

  • changes in our business operations;
  • new products or services;
  • improvements to Website functionality;
  • changes in applicable laws or regulations;
  • security enhancements; or
  • changes in third-party service providers.

Whenever material changes are made, the "Last Updated" date at the beginning of this Privacy Policy will be revised.

Where required by applicable law, we will take reasonable steps to notify customers of material changes.

Continued use of the Website after the revised Privacy Policy becomes effective constitutes acceptance of the updated Privacy Policy.

42. COOKIES & SIMILAR TECHNOLOGIES

Milionline uses cookies and similar technologies to provide a secure and personalised shopping experience.

These technologies help us:

  • remember customer preferences;
  • maintain shopping cart sessions;
  • improve Website performance;
  • understand visitor behaviour;
  • analyse Website traffic;
  • improve product recommendations;
  • detect fraudulent activity; and
  • enhance overall Website functionality.

Some cookies are essential for the operation of the Website, while others help us improve customer experience and marketing effectiveness.

Customers may manage cookie preferences through their browser settings.

Please note that disabling certain cookies may affect the functionality of some Website features.

Further information may be available in our Cookie Policy.

43. DATA ACCURACY

Customers are responsible for ensuring that the personal information provided to Milionline remains accurate and up to date.

Failure to provide accurate information may result in:

  • delays in order processing;
  • unsuccessful deliveries;
  • difficulty providing customer support; or
  • inability to complete certain transactions.

Customers may request updates to their personal information by contacting info@milionline.in.

44. BUSINESS CONTINUITY

In the event of:

  • business restructuring;
  • merger;
  • acquisition;
  • transfer of assets; or
  • corporate reorganisation,

customer information may form part of the transferred business assets.

Where such a transfer occurs, reasonable steps will be taken to ensure that personal information continues to be protected in accordance with this Privacy Policy or that customers are informed of any material changes.

45. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Nothing contained in this Privacy Policy limits any rights available to individuals under applicable law.

46. DISPUTE RESOLUTION

If you have any questions or concerns regarding the handling of your personal information, we encourage you to contact Milionline before pursuing formal legal remedies.

We are committed to resolving genuine privacy concerns fairly, transparently and in a timely manner.

Where disputes cannot be resolved amicably, they shall be subject to the applicable laws of India.

47. JURISDICTION

Subject to applicable law, any disputes relating to this Privacy Policy shall fall within the jurisdiction of the competent courts located in Bengaluru, Karnataka, India.

Nothing in this clause limits any mandatory legal rights available under applicable consumer or privacy legislation.

48. GRIEVANCE REDRESSAL

Milionline values customer trust and is committed to addressing privacy-related concerns promptly.

For questions, concerns or complaints relating to this Privacy Policy or the handling of your personal information, please contact:

LOYDETTY DESIGN CRAFT
Brand: Milionline

Email:
info@milionline.in

We will make reasonable efforts to acknowledge and respond to privacy-related enquiries within a reasonable timeframe.

49. CONTACT INFORMATION

For all enquiries relating to this Privacy Policy, please contact:

LOYDETTY DESIGN CRAFT

3rd Floor, RANKA GROUP / OYO WORKSPACE
80/3 Old Madras Road
R.K. Puram, Vijnapura
Bengaluru, Karnataka, India

Email:
info@milionline.in

GSTIN:
29FVJPM6037E1Z9

50. YOUR CONSENT

By accessing or using www.milionline.in, creating an account, placing an Order or otherwise interacting with our Website, you acknowledge that you have read and understood this Privacy Policy.

Where your consent is required under applicable law for particular processing activities, such consent will be requested separately. You may withdraw consent where permitted by law, although doing so may affect the availability of certain services or features.

51. SEVERABILITY

If any provision of this Privacy Policy is found to be invalid, illegal or unenforceable by a court or competent authority, that provision shall be interpreted as closely as possible to reflect its intended purpose, and the remaining provisions shall continue in full force and effect.

52. ENTIRE PRIVACY POLICY

This Privacy Policy, together with our:

  • Terms & Conditions;
  • Shipping Policy;
  • Refund, Return & Exchange Policy;
  • Cancellation Policy;
  • Cookie Policy; and
  • any other policies expressly referenced on the Website,

constitutes the complete Privacy Policy governing the collection, use, storage and protection of personal information by Milionline.

53. EFFECTIVE DATE

This Privacy Policy is effective from the date published on the Website and remains in force until replaced by a revised version.

Customers are encouraged to review this Privacy Policy periodically to remain informed about how their personal information is handled.

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